Google Forms are an incredibly convenient and versatile tool; however, if your Google Form is not submitting then, you know how frustrating and confusing it can be.
Fortunately, there are steps you can take to diagnose the issue and get your form working again. In this article, we'll cover some of the most common causes behind why your Google Form won't submit and how to fix them.
Common reasons for Google Forms not working
Google internal server error
Internal server issues may result in Google Forms not submitting, leading to internal errors when attempting to submit a form. This type of error will usually correct itself in a short amount of time, but if the problem persists you may need to contact your system administrator or service provider to investigate the cause of the disruption.
Google Form link shortener not working
Google Forms use URL shorteners to help keep the URLs for their forms as concise and easy-to-remember as possible. However, if a URL shortener is not working correctly, this can lead to an internal error when trying to submit the form.
There’s a conflict with a browser extension
Browser extensions or add-ons are often used to enhance the functionality of web browsers. However, some of these extensions may conflict with Google Forms, leading to issues such as internal errors when submitting a form. Disabling extensions and resubmitting the form usually fixes this problem.
What to do if your Google Form won't submit
Resubmit the Google form
Sometimes, all you have to do is simply resubmit to Google to fix the internal error.
To do this, open the form, make sure all fields are filled out exactly the same, and then click the "Submit" button again.
This should fix the error. If this doesn't work, it means the error is caused by something else. You may want to reload or close your web browser, and you may even consider restarting your device.
Use the full Google Form link
If you are trying to access a specific form, try accessing it through the full URL. The full URL includes all of the information that is needed to access the form, such as the domain name, page name, and parameters. If you are not the owner of the form, ask the owner to provide you with the full URL to access the form.
To fix this issue, check that the URL shortener is properly configured and that the form link is not being blocked by any external services. If necessary, you can disable the URL shortener and use the form's full URL instead.
To disable the URL shortener, open the form in Google Forms and click “Send.” In the popup window, select ''Link'' and uncheck “Shorten URL.” When you are finished, click ''Copy'' to get the full URL and save it.
Then, use this URL when trying to submit the form instead of the shortened one. This should resolve any internal errors you may be experiencing.
Turn off extensions
If your Google Form still won't submit, try disabling any browser extensions that may be interfering with the process. You can always turn them back on after you complete the form.
To disable Chrome extensions, click the Chrome menu button (the three vertical dots in the top right corner) and select More Tools > Extensions. Then disable or remove any unnecessary extensions.
If you still have trouble disabling the extensions, try using the form in Incognito or Private mode. This will ensure that no extensions interfere with the form. You can also try using a different browser altogether, as this could also help to resolve the issue.
Clear your cache data
If none of that has worked, try clearing your cache data on your browser. Clearing cache data helps free up memory and reduce the amount of data stored on your device, making it easier for Google Forms to access the necessary resources.
To clear your cache data, click on the three-dot menu in the top-right corner of your browser window. Select ''More Tools'' and then ''Clear Browsing Data''.
Choose the time range that you would like to clear, and tick the boxes for ‘’Browsing history’’, ''Cached images and files,'' and 'Cookies and other site data.'' Then click “Clear Data” to complete the process.
Improve Your Google Forms Experience Today!
So, there you have it—several simple solutions to help you solve any internal error on Google Forms. By following these steps, you can ensure that your experience with Google Forms is as smooth and efficient as possible.
If you experience an internal error on Google Forms, don't wait any longer—start troubleshooting to fix your problem using the steps above! Good luck! If you’re looking for more tips on using Google Forms, check out the Form Publisher blog!